FAQs.

  • Are your clothes machine washable?

    Yes! All our clothing is machine washable. We recommend washing in cold water and tumble drying on low to preserve the colors and fabric quality.

  • Do you offer unisex options?

    Absolutely. All of our designs are unisex, making them perfect for every child.

  • How can I choose the right size and fit?

    We provide detailed sizing charts on each product page to help you find the perfect fit. If you’re unsure, feel free to contact us for personalized advice.

  • How long does shipping take?

    Our products are made with care and attention to detail, and to ensure the highest quality, shipping takes 3-4 weeks. We appreciate your patience and promise it’ll be worth the wait!

  • Can I track my order?

    Yes. Once your order has shipped, you’ll receive a tracking number via email so you can monitor its progress.

  • What is your return policy?

    We hope you love your purchase! Because each piece is crafted with care, we aim to ensure the best fit and quality from the start. To help us reduce waste and maintain sustainable practices, we encourage thoughtful purchases.

    Our Return Guidelines:

    Eligibility: Returns are accepted within 14 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached.

    Final Sale Items: Sale items and limited-edition releases are final sale and not eligible for returns or exchanges.

    Exchanges Only: To minimize waste, we primarily offer exchanges for a different size or color instead of refunds.

    Store Credit: If you’re unsure about a replacement, we’re happy to issue store credit for your next purchase.

    How to Initiate a Return or Exchange:

    Email contact@kooladekids.com with the subject “Return - Order # (input your unique order number).”

    Customers are responsible for return shipping costs unless the item is defective or we made a mistake.

    Additional Notes:

    If you’re unsure about sizing, please refer to our detailed sizing chart or contact us—we’re happy to help!

    Returns that do not meet the above criteria will not be processed.

    Thank you for supporting our mission to provide sustainable and high-quality apparel. Your thoughtful choices help us make a positive impact!

  • What do you have for adults?

    Don’t worry, you can be as fly as the little ones. Adult clothes are coming soon!